FAQ's
What is a Mystery box? You maybe asking yourself, what is a Mystery box and how does this work? Well let us explain.
Mystery Boxes are a great way to grow a shirt collection or give as a surprise gift to any sports fan. The mystery of it all is you have absolutely no idea what you are going to get. It's an incredible moment for all in the room with the anticipation of revealing what team you will get.
We currently stock Adults, Kids and Ladies football shirts but will be adding more sports shirts to the list in the near future.
We fully understand that there might be a concern that you might get a team that you don't want to receive, however all you have to do is leave a comment in the comments box at checkout stating which teams or leagues you wish to avoid.
ARE YOUR KITS AND JERSEYS AUTHENTIC?
Yes all of our stock is 100% authentic, we would not be willing to promote or sell counterfeit products to customers paying their hard earned money.
AM I ABLE TO SELECT A TEAM I WANT?
Unfortunately not, the main idea behind this is for you to get a shirt that you maybe wouldn't purchase or even be able to find in your local sports shop. You can however as stated previously tell us which shirts or even which leagues you want to avoid by leaving this information in comments box at checkout.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY BOX?
We aim to dispatch all orders within 3-5 working days, if possible it will be done quicker, once orders are processed and dispatched we hope that if based in the UK you receive your box within 2-4 days, international customers will be within 7-14 days.
DO YOU SHIP OUTSIDE OF THE UK?
Yes we do we can ship to pretty much anywhere in the world. If your country is not on the list at checkout please drop us an email and we can look into getting one shipped to your location.
HOW MANY SHIRTS COME IN A BOX?
There is only one shirt per box, if you wish to order more feel free to do so.
MY SHIRT IS DAMAGED WHAT SHOULD I DO?
Contact us at: secretsportsshirts@gmail.com we will deal with this under our returns policy.
MY SHIRT IS THE WRONG SIZE, WHAT SHOULD I DO?
Please contact us at: secretsportsshirts@gmail.com the size guide is on the website so please ensure you check this before placing your order.
MY QUESTION ISN'T LISTED HERE, WHAT SHOULD I DO?
If you have a question that is not listed above please feel free to ask by sending us an email at: secretsportsshirts@gmail.com or via one of our social media channels or the contact page on our website.